FAQ

In this section you will find answers to the most common questions regarding our jewels, purchasing methods, shipping, returns and much more. We are here to make your shopping experience easy and pleasant. If you have additional questions, please do not hesitate to contact us through our customer service.

HOW TO MAKE A PURCHASE?

To order our exclusive jewels on Il Sogno di Sì, follow these simple steps:

1. Browse Our Site: Explore our vast collection of unique jewelry and select your favorites.

2. Add to Cart: Click on the "ADD TO CART" button next to the products you wish to purchase.

3. Proceed to Purchase: Once you have selected all the desired products, go to the cart and proceed to checkout following the instructions.

4. Enter Shipping Details: During checkout, please enter your shipping details accurately to ensure correct delivery.

5. Choose Payment Method: Choose your preferred payment method and complete the order.

6. Order Confirmation: Make sure your personal information is correct before confirming by clicking on ''COMPLETE ORDER''.

After confirming your order, you will receive a confirmation email with all the details of your purchase.
WHAT ARE THE SHIPPING COSTS?

Shipping Cost: 

1) We offer free shipping for orders over €99.

2) For orders less than this sum, the shipping cost is only €5.

3) While for all islands the shipping cost is €10.

4) However, for cash on delivery shipments the surcharge will be €3.

5) Possibility to return HERE .

Delivery Times: Delivery times vary depending on the destination. Generally, deliveries in Italy take place within 48/72 hours, in Europe within 12 working days from acceptance of the order.

Customer Support: Our customer support team is available to answer all your questions and provide support. Contact us by e-mail at info@ilsognodisiriah.it or by telephone at +393402847919 . We will be happy to assist you at every stage of your purchase.
WHAT PAYMENT OPTIONS ARE AVAILABLE?

1. Credit Card: We accept payments via major credit cards, such as Visa, Mastercard, American Express, etc.

2. Debit Card: You can make your payment using a debit card linked to your bank account.

3. PayPal: We also offer the possibility of making payments via PayPal, guaranteeing a safe and reliable method.

For further details, we invite you to consult the page dedicated to PAYMENT METHODS .
WHAT IS THE SHIPPING TIME OF MY ORDER?

The shipping time of your order depends on the destination and the shipping method you select. Usually, once your order is confirmed, we take 1-2 business days to process your order before shipping. Subsequently, the delivery time varies depending on the destination address and the shipping service chosen.

In general, for national shipments in Italy, delivery takes place within 2-5 working days of shipment. For international shipments to Europe, delivery time can vary from 5 to 10 working days, depending on your location.

For further information, consult the dedicated ORDERS AND SHIPPING page.
HOW CAN I MAKE A RETURN/EXCHANGE?

If you wish to make a return for your order, please use our returns service available HERE .

  1. Please follow the instructions provided carefully and select the items you wish to return.
  2. After accepting your return request, you will receive a confirmation email with detailed instructions on how to proceed with returning the goods.