Terms and conditions

General conditions of Sale
The products purchased on www.ilsognodisiriah.it are sold by Vanna Netti (“the Seller”).
You can request any information through our assistance services by contacting Customer Service. You will be able to receive information regarding orders and shipments, refunds and the return of products purchased on www.ilsognodisiriah.it. You can always contact www.ilsognodisiriah.it by email to the following email address: info@ilsognodisiriah.it For any other legal information, consult the sections: Conditions of Use, Privacy Policy and Right of Withdrawal.
1. COMMERCIAL POLICY
1.1. Vanna Nettioffers for sale, on www.ilsognodisiriah.it, the products and carries out its e-commerce activity exclusively for its users finals.
1.2. These General Conditions of Sale exclusively regulate the offer, forwarding and acceptance of purchase orders for products on www.ilsognodisiriah.it. 
2. HOW TO CONCLUDE THE CONTRACT WITH THE SELLER
2.1. To conclude the purchase contract for one or more products on www.idoflowers.it you will have to complete the order form in electronic format and send it to www. ilsognodisiriah.it electronically, following the relevant instructions.
2.2. The order form contains a reference to the General Conditions of Sale and the Information on the Right of Return, and a summary of information on the essential characteristics of each product ordered and the relative price (including all applicable taxes or duties), the means of payment that you can use to purchase each product and the delivery methods of the purchased products, the shipping and delivery costs, the conditions for exercising your right of withdrawal and the methods and times for returning the purchased products .
2.3. The contract is concluded when Vanna Nettireceives, electronically, at the address info@idoflowers.it, your order form, after verifying the correctness of the data relating to your order.
2.4. Before proceeding with the purchase of the products, by transmitting the order form, you will be asked to carefully read the General Conditions of Sale and the Information on the Right of Return, to print a copy using the print command and to memorize or to reproduce a copy for your personal use.
2.5. The order form will be archived in our database for the period of time necessary to process the orders and in any case within the terms of the law. You will be able to access your order form by consulting the My Order section.
2.6. Before proceeding with the transmission of the order form, you will also be asked to identify and correct any data entry errors.
3 GUARANTEES AND INDICATION OF THE PRICES OF THE PRODUCTS
3.1. The essential characteristics of the products are presented on www.ilsognodisiriah.it within each product sheet. However, the images and colors of the products offered for sale on www.ilsognodisiriah.it may not correspond to the real ones due to the Internet browser and monitor used.
3.2. Product prices may be subject to updates. Check the final sales price before submitting the relevant order form.
3.3. Vanna Netti, in case of exercising your right of withdrawal, has the right not to accept the return of products that have been altered in their essential and qualitative characteristics or that have been damaged. 
4. PAYMENTS
4.1. To pay the price of the products and the related shipping costs you can follow one of the methods indicated in the order form.
4.2. If paying by credit card, your financial information (for example, credit/debit card number or expiration date) will be forwarded, via encrypted protocol, to PayPal, which provides the relevant remote electronic payment services, without third parties being able to access them in any way. Furthermore, this information will never be used by Vanna Netti except to complete the procedures relating to your purchase and to issue the relevant refunds in the event of any returns of the products, following the exercise of your right of withdrawal, or if it is necessary to prevent or report to the police the commission of fraud on www.ilsognodisiriah.it. The price for the purchase of the products and the shipping costs, as indicated in the order form, will be charged to your current account upon shipment of the purchased products. For the processing of data provided for the use of the Paypal service, please refer to the Privacy Policy".
5. SHIPPING AND DELIVERY OF PRODUCTS
5.1. Please pay attention to what is reported in this section because the information contained therein forms an integral and substantial part of these General Conditions of Sale and, therefore, are considered to be fully known and accepted by you at the time of transmission of the order form.
5.2. Please check that the address and telephone number indicated when ordering are correct and complete. We assume no responsibility for delays or non-deliveries resulting from incorrect or incomplete information.
6. CUSTOMER SUPPORT
You can request any information through our assistance services: contact Customer Service. For further clarifications, access the Customer Service area.
7. CANCELLATION / RIGHT TO WITHDRAW THE ORDER
7.1. However, an order for flowers for home delivery can be canceled up to one working day before the desired delivery date by indicating the order number.
A cancellation after this deadline can only be accepted exceptionally and a refund of the order value is not guaranteed.
Cancellation requests must be sent to the e-mail address: info@ilsognodisiriah.it
8. RIGHT OF WITHDRAWAL
8.1. Beyond the terms set out in the previous paragraph (Cancellation/right of revocation of the order), pursuant to article 59, Legislative Decree. 02/21/14 n. 21, for the supply of goods present in the catalog of this e-commerce site, the exceptions to the right of withdrawal apply as provided for in the points:
a) Supply of goods made to measure or clearly personalized.
b) Supply of goods which are likely to deteriorate or expire rapidly.